Safe Travels in Budapest: New BudapestGO Feature Lets You Chat Directly with Passenger Safety Agents

Getting around Budapest has never been easier — or safer. The city’s sleek and efficient public transport system (BKK), already connects nearly every corner of the Hungarian capital. Now, it’s also introducing a new digital feature that makes your journey even more secure. As of January 15, 2026, passengers can contact the Budapest Passenger Safety Service directly through the BudapestGO app via live chat.

This useful upgrade means that if you encounter a disruptive or unsafe situation while traveling — whether on a bus, tram, or metro — you can discreetly report it within seconds, all without making a phone call.

A Smarter Way to Feel Secure in the City

BudapestGO has quickly become the go-to travel companion for locals and tourists alike. The app already lets you plan routes, buy tickets, and track arrivals in real time. Now it adds another level of convenience by offering a chat-based help function for safety-related issues.

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This service is ideal for situations where calling might be uncomfortable or inappropriate — for example, if you’re seated near someone behaving aggressively, traveling while it’s late, or facing a disturbance in a quiet carriage. With just a few taps, you can notify BKK’s Passenger Safety Service, which will handle the issue calmly and professionally.

The goal behind the new feature is simple: to make Budapest’s public transport even safer, faster, and more responsive for everyone.

How the Chat Service Works

To use the function, you’ll need to update your BudapestGO app to its latest version. Once you’ve done that, open the app and go to Menu → Information & Help. You’ll need to log in and enable location access, which allows the service to identify exactly where you are.

If you’re currently on a vehicle, you can select your specific route and nearest stop from both a list or map. After sending your message, you’ll receive an automatic confirmation, followed by a response from a Passenger Safety Service operator. Their team can dispatch nearby units to assist or coordinate with other emergency organizations — such as the Police, National Ambulance Service, or social services — if needed.

This makes the BudapestGO chat function not only user-friendly but also highly efficient. It bridges the gap between passengers and safety officers in real time, ensuring issues are handled before they escalate.

When to Use the Chat — and When Not To

The chat service is designed for non-emergency but safety-related incidents. You can use it if you encounter:

• A passenger who is intoxicated or disturbing others.
• Someone damaging property or smoking on board.
• A situation that feels unsafe but doesn’t require immediate emergency response.

However, for accidents or urgent emergencies, passengers should still call 112, Hungary’s national emergency number. The 1443 hotline of the Passenger Safety Service also remains active for those who prefer a phone call. The new chat simply adds another, more discreet way to get help.

Travel Safe, Stay Connected

Budapest’s public transport system has long been praised for its reliability — from historic trams gliding along the Danube to the city’s colorful metro lines. With this latest innovation, the city reinforces its commitment to passenger wellbeing and modern, tech-driven mobility.

For international visitors, this new feature is especially reassuring. Whether you’re exploring Buda Castle, heading to the thermal baths, or catching a tram across the Chain Bridge at night, you can travel knowing that help is just a message away.

The BudapestGO chat function is more than a convenience — it’s a statement of care. It reflects how the city continues to blend tradition with innovation, offering an experience that’s not just enjoyable, but also safe, for everyone who steps aboard.